Margaret A. Griggs
Director of Operations
When your people are your best representation of the level of service you offer, you really couldn’t be better off then to have Margaret Griggs at the helm of your operations.
In addition to overseeing daily operations like client relations and billing, property management, tax return assembly, HR, marketing, and IT, Margaret helps guide the overall direction and growth of the firm – a role to which she’s very well suited. Prior to joining the Laciak>cpa team, Margaret served as VP of Customer Service for a corporation and 165 location franchise network where she helped implement remote auditing procedures, advancements in office technology, a freight receipt and delivery system, and customer service standards and best practices.
“Our clients depend on us to assist with their most important financial matters – a job for which our team is extremely qualified,” says Margaret. “But with Laciak>cpa, we promise more than just traditional accounting services, and it’s my responsibility to ensure we continue to provide exceptional value and service to our clients beyond their expectations. Joe, Geoff, Brian, and the entire Laciak team make that task easy because they do business the right way. There is no alternative.”
For Margaret, the customer experience applies to more than just actual customers. “Everyone we interact with represents an important relationship, including our vendors and employees. It’s critical to address all touch points of those interactions, from the look and feel of our offices, to the technology we utilize, to the style and branding of our marketing, to the training and benefit we offer to our employees – it’s all so important.”
Some of the enhancements Margaret has made to the business include the renovation and interior redesign of the Schererville location, the relocation, expansion and furnishing of Laciak’s Valparaiso offices, upgrades to the IT infrastructure including servers, computer hardware, and software, and updated marketing materials and strategy.
A life-long Northwest Indiana resident, Margaret is a graduate of Purdue University and holds an MBA from the Keller Graduate School of Management. When’s she’s not helping Laciak>cpa conquer the world, Margaret enjoys being outdoors, gardening, decorating her Crown Point home, and a nice, long day at the beach.